Failed video credits
Confirmed generation failures, moderation rejection and confirmed cancellations release reserved credits. A release is a credit return, not a cash refund. A task being reconciled is not yet a confirmed failure.
Cash refund requests
Unused one-time purchases may be submitted for a full cash refund within 14 days of payment. A subscription period may qualify within 14 days if none of that period’s credits were consumed. Partly used purchases, active reservations and disputes need manual review. An application is not approval or confirmation that cash has been refunded. Statutory rights prevail.
Canceling renewal
Turn off renewal in Account → Billing. Cancellation only succeeds after provider confirmation and preserves paid access until the shown date. It does not automatically refund the current period or remove purchased credits.
Request help
Contact support with your order ID and request. You will receive a reference once the request is saved. Approved refunds are checked with the payment provider; settlement timing depends on the payment method and is not guaranteed.
Contact support